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Frequently Asked Questions (FAQ)


What is the benefit of going to KARPOWER OnlineSM?

What are the minimum system requirements to run KARPOWER Online?

Are the charges for KARPOWER Online''s Features and Accessories subject to Sales Tax?

Do I need a KARPOWER Online account to purchase Window Stickers and Buyers Guides?

How many people can access KARPOWER Online at one time under a single log-on?

Where is the inventory data stored?

Where can I export my KARPOWER Online vehicle inventory?

Will Pocket KARPOWER synchronize with KARPOWER Online?

Is it mandatory that I purchase Window Stickers and Buyer's Guides from Kelley Blue Book©?

What are the system requirements for Pocket KARPOWER (PALM OS)?

What scanners are supported for Pocket KARPOWER (PALM OS)?

What are the system requirements for Pocket KARPOWER (Windows Mobile OS)?

What scanners are supported for Pocket KARPOWER (Windows Mobile OS)?

What is the benefit of going to KARPOWER Online?

  • Weekly Values – enjoy Kelley Blue Book’s comprehensive set of vehicle values updated every week.
    • Auction, Wholesale Lending, Retail, and Trade-In values.
    • Used and New car values
  • Value Trend Reports – see at a glance the vehicles with the greatest increase or decrease in value.
  • Inventory Management: Manage Used and New Car inventory. Easily update your inventory with the latest Kelley Blue Book values on a weekly basis.
  • Pocket Karpower: Mobile vehicle booking at your fingertips (additional fees may apply). View comprehensive values for used vehicles on your handheld device.
  • Carfax integration. Using your Carfax account, automatically retrieve vehicle history reports.
  • DMS integration. Connect with your Dealer Management System for automatic updates to your inventory.
  • File Exports: You can export your inventory into text, spreadsheet, or xml formats.
  • Web Exports: Get your inventory published to retail websites (additional fees may apply) and updated on a nightly basis.
  • Reports: Customize and personalize reports on your inventory, or use pre-existing valuation reports for Used and New vehicles.
  • Stickers: Use KPO to print sticker information on Kelley Blue Book approved sticker stock.
  • Warranties: Use KPO to print Buyer’s Guide information on Kelley Blue Book approved Buyer’s Guide stock.

What are the minimum system requirements to run KARPOWER Online?

Minimum
Recommended
  • IBM©-compatible personal computer or laptop

  • Microsoft Windows 2000

  • Microsoft Internet Explorer 6.0 and up

  • Dial-up Internet access

  • Adobe Reader 8.0 and up
  • IBM-compatible personal or business computer or laptop

  • Microsoft Windows XP/Vista/7, 32-bit and 64-bit

  • Microsoft Internet Explorer 7.0 and up

  • Persistent broadband Internet connection (DSL, Cable or T1+)

  • Adobe Reader 8.0 and up

Are the charges for KARPOWER Online Features and Accessories subject to Sales Tax?
No.  KARPOWER Online and Pocket KARPOWER™ Subscriptions, User Licenses, and Accessories such as Exports, Imports, and Trade-In Values are not subject to Sales Tax.

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Do I need a KARPOWER Online account to purchase Window Stickers and Buyer’s Guides?
No, it is not necessary to have a KARPOWER Online account to purchase Kelley Blue Book Standard, Custom, KBB/CARFAX Window Stickers, Honda Certified, Toyota Certified, Volkswagen Certified Stickers, or Buyers Guides.

Window Stickers and Buyers Guides can be ordered directly from  the “Buy Now” or “Request More Information” form or by calling us at 800 BLUE BOOK.

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How many people can access KARPOWER Online at one time under a single log-on?
The KARPOWER Online base subscription includes a single license for an Administrator account.  If you require additional accounts to give users unique access to your base subscription, you will be required to purchase additional licenses.

To begin the ordering process, please fill out a “Buy Now” request or call us at 800 BLUE BOOK.

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Where is the inventory data stored?
Your data is securely stored in Kelley Blue Book's© Internet Data Center. This data center provides state-of-the-art physical security for all of Kelley Blue Book's systems. Additionally, all of Kelley Blue Book's applications, including KARPOWER Online, are protected by multiple firewalls and Web browser access is encrypted using a 128-bit secure socket layer (SSL) via HTTPS.. 

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Where can I export my KARPOWER Online vehicle inventory?        
You are able to send vehicle data automatically to popular online auto services including: Autobytel©, Cars.com©, Autotrader©, Cobalt©, Dealerskins©, and Reynolds Web Solutions©.

If you are interested in any of the services above, please fill out the “Buy Now” or “Request More Information” form or call us at 800 BLUE BOOK.

In addition, KARPOWER Online supports local file exports in the following formats: Plain Text, Excel, and XML.

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Will Pocket KARPOWER synchronize with KARPOWER Online?
Yes.  Pocket KARPOWER synchronization is available in KARPOWER Online.

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Is it mandatory that I purchase Window Stickers and Buyers Guides from Kelley Blue Book?
Yes, Kelley Blue Book is the only Authorized Dealer for Kelley Blue Book Standard, Custom and KBB/CARFAX Window Stickers.

Buyers Guides, Toyota Certified, Honda Certified or Volkswagen Certified Stickers can also be purchased from Kelley Blue Book, but it is not mandatory

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What are the system requirements for Pocket KARPOWER (PALM OS)?

Minimum
Recommended
  • IBM©-compatible personal computer or laptop.*

  • Dial-up Internet access.*

  • Microsoft Windows 2000

  • A Palm Smartphone/PDA with PALM OS 5.0 and at least 20MB of memory
  • IBM-compatible personal or business computer or laptop.*

  • Persistent broadband Internet connection (DSL, Cable or T1+)*

  • Microsoft Windows 2000/XP/Vista, 32-bit

  • A Palm Smartphone/PDA with PALM OS 5.0 or greater and at least 50MB of available internal/external memory.

  • Mobile data connection or access to Wi-Fi network.**
* Required for access to KARPOWER Online and for Install, Upload, Download of Pocket KARPOWER and its vehicle inventory to and from KARPOWER Online.
** Mobile data connection from an Internet Service Provider or access to a W-Fi network required in order to use CARFAX feature of Pocket KARPOWER.

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What scanners are supported for Pocket KARPOWER (PALM OS)?

PALM OS Device
Recommended Scanners

Tungsten E2, Tungsten T5, TX


Grabba T-1300a Advanced Linear Barcode Scanner


TX

Socket Cordless Hand Scanner Series 7 (CHS Series 7)

Socket Mobile 3P (SD Card)

Socket Mobile 5P (CF Card)


LifeDrive, E2, E3

Socket Cordless Hand Scanner Series 7 (CHS Series 7)

Socket Mobile 3P (SD Card)

Socket Mobile 5P (CF Card)


Centro


Grabba T-2300b Advanced Linear Barcode Scanner

Treo 650, Treo 680, Treo 700p

Grabba T-2300a Advanced Linear Barcode Scanner

Socket Cordless Hand Scanner Series 7 (CHS Series 7)

Socket Mobile 3P (SD Card)

Socket Mobile 5P (CF Card)


Treo 755p

Grabba T-2300a Advanced Linear Barcode Scanner

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What are the system requirements for Pocket KARPOWER (Windows Mobile OS)?

Minimum
Recommended
  • Microsoft Windows 2000

  • Handheld Device Powered by Windows for Pocket PC 2003, or Windows Mobile 5.0*

  • At least 20 MB of available memory on the Handheld Device.

  • At least 50 MB of available memory on the Desktop/Laptop PC.

  • Microsoft ActiveSync 4.5 or above.
  • Microsoft Windows 2000/XP/Vista, 32-bit

  • Handheld Device powered by Windows Mobile 6.x**.

  • At least 20 MB of available memory on the Handheld Device.

  • At least 50 MB of available memory on the Desktop/Laptop PC.

  • Mobile Data Plan or Connection to Wi-Fi network.

  • Microsoft ActiveSync 4.5 or above.
* Upgrade to Microsoft® .NET Compact Framework 2.0 or greater is required. Your Pocket KARPOWER Desktop Agent will assist with this.
** Upgrade to latest Microsoft® .NET Compact Framework is NOT required.

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What scanners are supported for Pocket KARPOWER (Windows Mobile OS)?
Grabba S and T Series scanners, Socket Cordless Hand Scanner (CHS Series 7), Symbol (Motorola) Scanners. Grabba scanner recommendations for specific Handheld devices are available at http://www.grabba.com. Call Kelley Kare Customer Service for details.

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© 2006 Kelley Blue Book.  Kelley Blue Book, the Kelley Blue Book logo, KARPOWER, KARPOWER Online and Pocket KARPOWER are trademarks of Kelley Blue Book Co., Inc. All Rights Reserved.
Autobytel is a registered trademark of Autobytel Inc.; Reynolds Web Solutions is a registered trademark of Reynolds and Reynolds Holdings, Inc.; Autotrader is a registered trademark of TPI Holdings, Inc.; CARFAX is a registered trademark of CARFAX, Inc.; Cars.com is a trademark of Classified Ventures, LLC; Cobalt is a trademark of The Cobalt Group, Inc.; Dealerskins is a registered trademark of Dealerskins, Inc.; IBM is a registered trademark of IBM Corp.; Microsoft Windows and Internet Explorer are registered trademarks of Microsoft Corp. Palm is a registered trademark of Palm Inc.

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