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Frequently Asked Questions (FAQ)


What is the benefit of going to KARPOWER Online®?

What are the minimum system requirements to run KARPOWER Online?

What are the minimum system requirements for Mobile KARPOWER (m.karpower)?

Are the charges for KARPOWER Online''s Features and Accessories subject to Sales Tax?

Do I need a KARPOWER Online account to purchase Window Stickers and Buyers Guides?

How many people can access KARPOWER Online at one time under a single log-on?

Where is the inventory data stored?

Where can I export my KARPOWER Online vehicle inventory?

Will Mobile KARPOWER (m.karpower) synchronize with KARPOWER Online®?

What scanners are supported for Mobile KARPOWER?

Is it mandatory that I purchase Window Stickers and Buyer's Guides from Kelley Blue Book©?

Why have range-based values been added to KARPOWER Online?

What is the benefit of utilizing range-based values?

Can I be confident the range of values displayed on KARPOWER Online are reflective of my market?

Will every visitor of KBB.com be presented with range-based values?

What is the benefit of going to KARPOWER Online?

  • Weekly Values – enjoy Kelley Blue Book’s comprehensive set of vehicle values updated every week for 51 regions (one for each state plus the District of Columbia).
    • Used car values and New car prices.
    • Certified Pre-Owned, Suggested Retail, Lending Value, Auction, and Trade-In values for used vehicles.
    • MSRP, Fair Purchase Price, and Invoice for new vehicles.
  • VIN Decoding for both New and Used vehicles.
  • Residual Values online and in reports for New Vehicles.
  • Value Trend Reports – see at a glance the vehicles with the greatest increase or decrease in value.
  • Inventory Management: Manage Used and New Car inventory. Easily update your inventory with the latest Kelley Blue Book values on a weekly basis.
  • Mobile KARPOWER (m.karpower): Mobile vehicle booking at your fingertips (additional fees may apply).View comprehensive values for used vehicles on your handheld device and automatically integrate with KARPOWER Online.
  • CARFAX and AutoCheck integration. Using your CARFAX and/or Experian AutoCheck account, automatically retrieve vehicle history reports.
  • DMS integration. Connect with your Dealer Management System for automatic updates to your inventory.
  • File Exports: You can export your inventory into text, spreadsheet, or xml formats.
  • Web Exports: Get your inventory published to retail websites (additional fees may apply) and updated on a nightly basis.
  • Reports: Customize and personalize reports on your inventory, or use pre-existing valuation reports for Used and New vehicles.
  • Stickers: Use KPO to print sticker information on Kelley Blue Book approved sticker stock.
  • Warranties: Use KPO to print Buyer’s Guide information on Kelley Blue Book approved Buyer’s Guide stock.

What are the minimum system requirements to run KARPOWER Online?

Minimum
Recommended
  • Personal computer or laptop

  • Microsoft Windows 7 SP1


  • Microsoft Internet Explorer 8.0 and above, or Firefox 18.0.1, Chrome(current version) on Windows

  • Safari, Firefox, and Chrome(all current Versions) on Mac Snow Leopard and above

  • Internet access

  • Adobe Reader 10.0
  • Personal or business computer or laptop

  • Microsoft Windows 8.1 or above, 32-bit and 64-bit

  • Microsoft Internet Explorer 9.0 or above








  • Persistent broadband Internet connection

  • Adobe Reader 11.0 or above

Not supported but the following should work:

  • Safari on iPad with the exception of certain features such as stickers cannot be customized and printing and file exports depend on the environment.
  • Mac: older OSX versions with Safari.

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What are the minimum system requirements to run Mobile KARPOWER (m.karpower)?

Supported
Not supported but should work
  • iPhone IOS 4 and above using Safari

  • Most Android phones

It is unknown whether other smart phones, such as Window 8 will work with m.karpower.

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Are the charges for KARPOWER Online Features and Accessories subject to Sales Tax?
Yes.  KARPOWER Online, User Licenses, and Accessories such as Exports, Imports, and Trade-In Values are subject to Sales Tax.

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Do I need a KARPOWER Online account to purchase Window Stickers and Buyer’s Guides?
No, it is not necessary to have a KARPOWER Online account to purchase Kelley Blue Book Window Stickers or Buyers Guides.

Window Stickers and Buyers Guides can be ordered directly from  the “Buy Now” or “Request More Information” form or by calling us at 800 BLUE BOOK.

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How many people can access KARPOWER Online at one time under a single log-on?
The KARPOWER Online base subscription includes a single license for an Administrator account.  If you require additional accounts to give users unique access to your base subscription, you will be required to purchase additional licenses. If you require mobile access, you will be required to purchase additional mobile licenses.

To begin the ordering process, please fill out a “Buy Now” request or call us at 800 BLUE BOOK.

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Where is the inventory data stored?
Your data is securely stored in Kelley Blue Book's© Internet Data Center. This data center provides state-of-the-art physical security for all of Kelley Blue Book's systems. Additionally, all of Kelley Blue Book's applications, including KARPOWER Online, are protected by multiple firewalls and Web browser access is encrypted using a 128-bit secure socket layer (SSL) via HTTPS.

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Where can I export my KARPOWER Online vehicle inventory?        
You are able to send vehicle data automatically to popular online auto services including: Autobytel©, Autotrader©, Cobalt©, Cars.com©, Dealerskins©, HomeNet, eBizAuto, and Reynolds Web Solutions©.If you are interested in others, please contact us at 800 BLUE BOOK.

If you are interested in any of the services above, please fill out the “Buy Now” or “Request More Information” form or call us at 800 BLUE BOOK.

In addition, KARPOWER Online supports local file exports in the following formats: Plain Text, Excel, and XML.

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Will Mobile KARPOWER synchronize with KARPOWER Online?
Yes, Mobile KARPOWER synchronization is automatic with KARPOWER Online®. Mobile KARPOWER includes your inventory categories of Appraisal, Pending, Retail, and Wholesale.

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What scanners are supported for Mobile KARPOWER?
Socket Mobile Bluetooth®Cordless Hand Scanner 7Ci.Call Kelley Kare Customer Service for details.

There is also an application that you can download to your phone that scans VIN numbers.It is published by Pixotech and its name is VIN Scanner.There is a Lite version that is free or Vehicle Barcode Scanner Pro that may be purchased from the Apple App Store.

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Is it mandatory that I purchase Window Stickers and Buyers Guides from Kelley Blue Book?
Yes, Kelley Blue Book is the only Authorized Dealer for Kelley Blue Book Standard, Custom and KBB/CARFAX Window Stickers.

Buyers Guides(English and Spanish), Report Paper, and selected OEM Stickers can also be purchased from Kelley Blue Book, but it is not mandatory.

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Why have range-based values been added to KARPOWER Online?
Consumers want to be confident they are getting a fair deal when purchasing a vehicle. Range-based values provide a more comfortable level of discussion and reduce friction between the dealer and consumer when negotiating the price of the vehicle.

Having an understanding of the information consumers receive when visiting KBB.com, as well as consumers’ expectations when it comes to price, is critical to the sales process. Therefore, we have enhanced our display of values for KARPOWER by including the range of values indicative of the “Fair Market Range” displayed to consumers on KBB.com.

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What is the benefit of utilizing range-based values?
Utilizing a range of prices instead of a single price-point allows for more flexibility in a vehicle purchase transaction, allowing more adjustments for things like: vehicle condition, options and accessories, supply and demand, economic conditions impacting that local market area, etc.

The result is increasing the likelihood of a sale due to greater flexibility structuring the deal.

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Can I be confident the range of values displayed on KARPOWER is reflective of my market?
The values presented are based on actual, recent transactions in your market for similar vehicles. Statistical models utilize actual transactions at the retail level from across the country to validate or revise our values every week as market conditions and consumer trends shift.

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Will every visitor of KBB.com be presented with range-based values?
The rollout of range-based pricing for used vehicles is taking place in stages, allowing Kelley Blue Book to ensure the consumer experience is exceptional. During the rollout, most of your customers will have knowledge of price ranges for used vehicles. We anticipate that by mid first quarter, all of KBB.com will show range-based values for used cars. We are making the range-based values for used vehicles available to all KARPOWER Online® customers so you will have visibility and be prepared to negotiate deals with your customers immediately.

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